Learner Guide-SITXCCS009 Provide customer information and assistance New Unit engineering or related activities MSMENV472

engineering or related activities MSMENV472 Implement and monitor environmentally sustainable work practices TLILIC0002 Licence to operate a vehicle loading crane (capacity 10 metre tonnes and above) If you require RPL Kits with comprehensive benchmarking

Units of competency HLTPOP026 Monitor and maintain sewage or effluent systems HLTPOP027 Monitor and maintain water supply HLTPOP025 Provide basic repairs and maintenance to health hardware and fixtures * We can develop additional elective units that are not listed on request (Please contact us for further information)

AMPMGT801 Manage financial performance AMPMGT802 Provide strategic leadership MSS407024 Prepare for and implement change AMPMGT811 Develop and manage international business operations AMPMGT809 Analyse data for business decision making BSBINS603 Initiate and lead applied research BSBSTR801 Lead innovative thinking and practice AMPMGT812 Manage change to organisational digital technology systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXOSM004 Analyse performance of social media and online business tools SITXHRM002 Roster staff SIRXOSM007 Manage risk to organisational reputation in an online setting SIRXSTR001 Develop an ecommerce strategy SIRRRTF002 Monitor retail store financials If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTCLD301 Evaluate characteristics of cloud computing solutions and services ICTCLD401 Configure cloud services ICTSAS308 Run standard diagnostic tests Group E ICTSAS309 Maintain and repair ICT equipment and software Group E ICTICT309 Create ICT user documentation Group F ICTPRG430 Apply introductory object-oriented language skills Group H Additional Electives CUADIG201 Maintain interactive content Group D BSBITU211 Produce digital text documents Group E * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITXCCS009 Provide customer information and assistance New Unit engineering or related activities MSMENV472Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce