Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set DEF services and assets CPCCLDG3001 Licence

services and assets CPCCLDG3001 Licence to perform dogging CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1013 Plan and organise work CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CPCCWHS2001 Apply WHS requirements

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C If you require RPL Kits with comprehensive benchmarking

Australian Digital Capability Framework (ADCF)

Core units BSBWHS501 Ensure a safe workplace CUACMP501 Manage copyright arrangements CUADES601 Design innovative products CUAIND502 Maintain and apply creative arts industry knowledge Elective Units BSBCRT501 Originate and develop concepts BSBDES502 Establish

Core units BSBCRT404 Apply advanced critical thinking to work processes BSBXCS404 Contribute to cyber security risk management ICTICT426 Identify and evaluate emerging technologies and practices ICTICT443 Work collaboratively in the ICT industry ICTICT451 Comply with IP

Training and Assessment Strategy-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set DEF services and assets CPCCLDG3001 LicenceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.