Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients If you require RPL Kits with comprehensive benchmarking
The Trainer's Guide 2019
Core units BSBSMB404 Undertake small business planning BSBSMB415 Refine and strengthen a small business BSBSMB421 Manage small business finances BSBSMB423 Create a digital technology plan for small business Elective units BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address customer needs BSBLDR401 Communicate effectively as a workplace leader BSBRES411 Analyse and present research information BSBINN301 Promote innovation in a team environment BSBLDR402 Lead effective workplace relationships If you require RPL Kits with comprehensive benchmarking
locate and protect underground services RIICCM205E Carry out manual excavation RIICCM206D Support plant operations RIICCM207D Spread and compact materials manually RIICRC306D Conduct earthworks RIICRC307D Conduct road pavement construction RIICRC301D Maintain drainage systems RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIIWMG203D Drain and dewater civil construction site RIIWMG301D Control construction site water table RIICCM211D Erect and dismantle temporary fencing and gates RIICCM301D Construct and dismantle fences and gates RIICRC201D Repair potholes RIIWHS302D Implement traffic management plan RIICBS310D Conduct patching operations RIICRC304D Maintain sealed roads If you require RPL Kits with comprehensive benchmarking
evaluate and control food safety hazards FBPAUD4001 Assess compliance with food safety programs If you require RPL Kits with comprehensive benchmarking
Session Plan-FBPOPR1017 Follow work procedures to maintain quality Qualification Units of competency PSPGEN002 UseOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these