Unit Knowledge Guide-BSBCMM412 Lead difficult conversations SIR Core units BSBITU307 Develop keyboarding

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations If you require RPL Kits with comprehensive benchmarking

Units of competency BSBWHS432X Contribute to organisational mental health response in the context of disruptive events If you require RPL Kits with comprehensive benchmarking

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans If you require RPL Kits with comprehensive benchmarking

fault find and rectify hydraulic systems for mobile plant MEM27019 Diagnose

Unit Knowledge Guide-BSBCMM412 Lead difficult conversations SIR Core units BSBITU307 Develop keyboardingOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner