Class Activity Book-BSBCUS501 Manage quality customer service New Units of competency SIRRINV002 Control

Units of competency SIRRINV002 Control stock SITXHRM002 Roster staff SIRXMGT001 Supervise and support frontline team members SIRXCEG008 Manage disrespectful

risk assessment and risk control BSBWOR301 Organise personal work priorities and development HLTAID003 Provide first aid HLTWHS001 Participate in workplace health and safety ICTWEB201 Use social media tools for collaboration and engagement SISXCAI003 Conduct non-instructional sport

Units of competency BSBLDR414 Lead team effectiveness BSBHRM416 Process payroll BSBESB402 Establish legal and risk management requirements of new business ventures BSBOPS401 Coordinate business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS201 Participate in environmentally sustainable work practices SHBHBAS001 Provide shampoo and basin services SHBHCLS002 Colour and lighten hair SHBHCLS003 Provide full and partial head highlighting treatments SHBHCLS004 Neutralise unwanted colours and tones SHBHCLS005 Provide on scalp full head and retouch bleach treatments SHBHCUT001 Design haircut structures SHBHCUT002 Create one length or solid haircut structures SHBHCUT003 Create graduated haircut structures SHBHCUT004 Create layered haircut structures SHBHCUT005 Cut hair using over-comb techniques SHBHDES003 Create finished hair designs SHBHIND001 Maintain and organise tools

Units of competency MSL973022 Conduct laboratory-based acceptance tests for construction materials RIISTD401 Monitor quarry laboratory operations and the quality of results MSL952001 Collect routine site samples * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class Activity Book-BSBCUS501 Manage quality customer service New Units of competency SIRRINV002 ControlOur unit class activities books support your learners to understand the underpinning knowledge of the training package. This document assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification. The class activities book also collects detailed information that can be used to improve instruction and student learning while it's happening. This is a one off license fee and there are no limits on the