Self-Study Guide-AURACA101 Respond to customer needs and enquiries in an automotive workplace SIS Our LLN Kits are developed

Our LLN Kits are developed according to ACSF (Australian Core Skills Framework)

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units BSBMGT517 Manage operational plan FNSACC511 Provide financial and business performance information FNSACC609 Evaluate financial risk FNSACC624 Monitor corporate governance activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and well-being education CHCCCS003 Increase the safety of individuals at risk of suicide CHCCCS016 Respond to client needs CHCDEV004 Confirm developmental status If you require RPL Kits with comprehensive benchmarking

select and induct staff SITXCCS008 Develop and manage quality customer service practices If you require RPL Kits with comprehensive benchmarking

engineering or related environment MSS402051A Apply quality standards MSAENV272B Participate in environmentally sustainable work practices Elective units AUM4003A Interpret customer requirements LMTGN4002A Participate in product engineering MEM12024A Perform computations MEM16006A Organise and communicate information MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MEM30032A Produce basic engineering drawings MEM30033A Use computer-aided design (CAD) to create and display 3-D models MEM30005A Calculate force systems within simple beam structures MEM30006A Calculate stresses in simple structures MEM30007A Select common engineering materials MEM30008A Apply basic economic and ergonomic concepts to evaluate engineering applications MEM30010A Set up basic hydraulic circuits If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-AURACA101 Respond to customer needs and enquiries in an automotive workplace SIS Our LLN Kits are developedOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the