aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
Validated by Industry Experts
ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTPRG535 Build advanced user interfaces ICTPRG547 Apply advanced programming skills in another language ICTPRG549 Apply intermediate object-oriented language skills ICTPRG554 Manage data persistence using noSQL data stores ICTPRG556 Implement and use a model view controller framework ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather
Units of competency AURETH004 Diagnose and repair traction motor speed control systems in battery electric vehicles AURETH005 Diagnose and repair high voltage traction motors in battery electric vehicles AURETH006 Diagnose and repair auxiliary motors and associated components in battery electric vehicles AURETH008 Diagnose and repair HVAC and rechargeable energy storage cooling systems in battery electric vehicle AURETH009 Diagnose and repair DC to DC converters in battery electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)
health and work practices Elective units SHBBFAS003 Provide specialised facial treatments SHBBMUP001 Apply eyelash extensions SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements If you require RPL Kits with comprehensive benchmarking
Learning and Assessment Kit-AURLTD008 Replace and refit steering, suspension and braking system components RII aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to