Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core Units AHCPER415 Plan and

Core Units AHCPER415 Plan and implement permaculture works AHCPER417 Investigate and recommend species for a permaculture system AHCPER418 Provide advice on permaculture principles and practices AHCPER421 Select appropriate technology for a permaculture system AHCPER422 Identify and analyse bioregional characteristics and resources Elective Units AHCPER420 Design an urban permaculture system* We can develop additional elective units that are not listed on request (Please contact us for further information)

quotes and tenders AHCPER517 Plan and supervise the implementation of permaculture project works AHCPGD508 Plan the restoration of parks and gardens * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities If you require RPL Kits with comprehensive benchmarking

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units RIIBEF201D Plan and organise work RIICCM201D Carry out measurements and calculations RIIWHS201D Identify

Self-Study Guide-SITXCCS016 Develop and manage quality customer service practices Qualification Core Units AHCPER415 Plan andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the