SCORM Compliant Package-MEMPE005 Develop a career plan for the engineering and manufacturing industries FNS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units BSBWHS201 Contribute to health and safety of self and others CUAACD201 Develop drawing skills to communicate ideas CUAPPR301 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDES201 Follow a design process CUAANM302 Create 3D digital animations BSBADM311 Maintain business resources BSBDIV301 Work effectively with diversity BSBFIA301 Maintain financial records BSBINN301 Promote innovation in a team environment If you require RPL Kits with comprehensive benchmarking

risk assessment and risk control BSBWOR301 Organise personal work priorities and development HLTAID003 Provide first aid HLTWHS001 Participate in workplace health and safety ICTWEB201 Use social media tools for collaboration and engagement SISXCAI003 Conduct non-instructional sport

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3225 Operate excavator with log grapple FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

Units of competency ICTCBL330 Splice and terminate optical fibre cable for telecommunications projects ICTBWN308 Work safely on live optical fibre installations ICTWHS204 Follow work health and safety and environmental policy and procedures ICTBWN302 Install optical fibre splitters in fibre distribution hubs ICTCBL316 Install ribbon fibre cable in the FTTX distribution network ICTBWN307 Use optical measuring instruments ICTTEN318 Inspect

SCORM Compliant Package-MEMPE005 Develop a career plan for the engineering and manufacturing industries FNS aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.