Assessment Kit-FNS50922 Diploma of Banking Services Management ELICOS Resources aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Units of competency SITXFIN004 Prepare and monitor budgets BSBFRA402 Establish a franchise SITXHRM006 Monitor staff performance SITXFIN006 Manage revenue SITXWHS004 Establish and maintain a work health and safety system If you require RPL Kits with comprehensive benchmarking

Units of competency PSPPCY010 Manage policy implementation PSPMGT007 Manage risk BSBMGT605 Provide leadership across the organisation PSPGEN070 Persuade and influence opinion PSPGEN071 Prepare high-level written communication PSPGEN067 Establish and maintain strategic networks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCLSC206 Assist with landscape construction work AHCLSC207 Construct low-profile timber or modular retaining walls AHCLSC208 Install aggregate paths AHCLSC209 Lay paving AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCWHS202 Participate in workplace health and safety processes Electives AHCCHM201 Apply chemicals under supervision AHCLSC210 Install tree protection devices AHCLSC311 Set out site for construction works AHCMOM202 Operate tractors AHCMOM204 Undertake operational maintenance of machinery AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

present and debate ideas BSBMKG433 Undertake marketing activities BSBMKG435 Analyse consumer behaviour BSBMKG439 Develop and apply knowledge of communications industry BSBWRT411 Write complex documents Elective units BSBMKG432 Research international markets Group A BSBMKG434 Promote products and services Group A BSBMKG437 Create and optimise digital media Group A BSBOPS404 Implement customer service strategies Group B BSBTEC303 Create electronic presentations Group B BSBTWK503 Manage meetings Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-FNS50922 Diploma of Banking Services Management ELICOS Resources aggressive or abusive customers SIRXCEG006Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of