aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Units of competency MSS017009 Analyse and determine organisational risk areas in sustainability If you require RPL Kits with comprehensive benchmarking
quotes and tenders * We can develop additional elective units that are not listed on request (Please contact us for further information)
policies and procedures in the construction industry Elective units CPCCOM1015 Carry out measurements and calculations CPCCCM2006 Apply basic levelling procedures CPCCOM1014 Conduct workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)
codes and specifications* UEECO0010 Participate in refrigeration and air conditioning work and competency development activities UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems* UEERA0035 Establish the basic operating conditions of air conditioning systems* UEERA0036 Establish the basic operating conditions of vapour compression systems* UEERA0044 Find and rectify faults in single phase motors and associated controls* UEERA0045 Find and rectify faults in three phase motors and associated controls* UEERA0050 Install refrigerant pipe work
PowerPoint-MSFGN3004 Resolve quality and compliance issues Ready for Sale aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered