Self-Study Guide-AURAMA004 Maintain business image in an automotive workplace CRICOS Policies and Procedures environmental sustainability and anti-discrimination practices

environmental sustainability and anti-discrimination practices in an ICT workplace ICTICT426 Identify and evaluate emerging technologies and practices Elective units ICTTEN416 Install

Core units VU22358 Develop learning goals Speaking and Listening VU22601 Participate in simple conversations and transactions Reading and Writing VU22603 Read and write simple personal communications and transactional texts Language Skills VU22604 Read and write simple instructional and informational texts VU22602 Give and respond to simple spoken information and directions Other electives VU22606 Access the internet and email to develop language BSBITU201 Produce simple word processed documents ICTICT103 Use

facilitate and review all aspects of case management If you require RPL Kits with comprehensive benchmarking

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Units of competency RIICWD538 Prepare traffic management plans and traffic guidance schemes for high volume roads If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-AURAMA004 Maintain business image in an automotive workplace CRICOS Policies and Procedures environmental sustainability and anti-discrimination practicesOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the