ERF Checklist-ICT30120 Certificate III in Information Technology (Web Development) PMA aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication If you require RPL Kits with comprehensive benchmarking

Units of competency PSPRAD003 Perform basic radiation measurements PSPRAD006 Work safely with radiation-sealed source equipment PSPRAD005 Handle and transport radioactive material If you require RPL Kits with comprehensive benchmarking

Units of competency CHCCCS009 Facilitate responsible behaviour CHCCCS024 Support individuals with autism spectrum disorder CHCECE028 Collaborate with families to plan service and supports CHCPRP003 Reflect on and improve own professional practice If you require RPL Kits with comprehensive benchmarking

Units of competency RIIWHS207 Control traffic on high volume roads * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-ICT30120 Certificate III in Information Technology (Web Development) PMA aggressive or abusive customers SIRXCEG009Please contact us for more information!