Self-Study Guide-BSBOPS305 Process customer complaints PUA Units of competency BSBFIA302 Process

Units of competency BSBFIA302 Process payroll BSBITU304 Produce spreadsheets BSBWHS302 Apply knowledge of WHS legislation in the workplace SIRRINV001 Receive and handle retail stock If you require RPL Kits with comprehensive benchmarking

implementing and maintaining an organisation’s WHS management system CPCCBC6001 Apply building codes and standards to the construction process for large building projects CPCCBC6003 Establish

Units of competency FBPRBK4001 Produce artisan bread products FBPRBK3005 Produce basic bread products FBPRBK3018 Produce basic artisan products FBPRBK4002 Develop advanced artisan bread methods * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units CHCCCS004 Assess co-existing needs CHCCCS007 Develop and implement service programs CHCCCS019 Recognise and respond to crisis situations CHCCSM017 Facilitate and review case management CHCDEV005 Analyse impacts of sociological factors on people in community work and services CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG003 Manage legal and ethical compliance CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice HLTWHS003 Maintain work health and safety Electives CHCMHS007 Work effectively in trauma informed care CHCPOL003 Research and apply evidence to practice CHCADV002 Provide advocacy and representation services CHCADV005 Provide systems advocacy services CHCCCS009 Facilitate responsible behaviour CHCCOM003 Develop workplace communication strategies CHCDIV003 Manage and promote diversity CHCMGT003 Lead the work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

monitor and report on compliance systems BSBWOR502 Lead and manage team effectiveness BSBWOR404 Develop work priorities RIIWHS404D Implement and monitor health and hygiene management systems RIIRIS301D Apply risk management processes BSBSUS301 Implement and monitor environmentally sustainable work practices RIIWHS403D Apply the mine work health and safety management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-BSBOPS305 Process customer complaints PUA Units of competency BSBFIA302 ProcessOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the