ERF Checklist-FBPGRA3009 Implement a rice flour break process New Arrival Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPFSY5002 Develop an allergen management program FBPFSY4004 Provide accurate food allergen information to consumers FBPFSY4003 Perform an allergen risk review If you require RPL Kits with comprehensive benchmarking

Core units BSBSUS411 Implement and monitor environmentally sustainable work practices FBPFSY4001 Supervise and maintain a food safety plan FBPRBK3016 Control and order bakery stock FBPRBK4004 Develop baked products FBPRBK4006 Coordinate baking operations FBPWHS4002 Maintain work health and safety processes SITXHRM001 Coach others in job skills Electives FBPRBK3005 Produce basic bread products FBPRBK3017* Operate plant baking processes FBPRBK4001* Produce artisan bread products FBPRBK3003 Produce specialist pastry products FBPRBK3010 Produce cake and pudding products BSBOPS404 Implement customer service strategies BSBESB406 Establish operational strategies and procedures for new business ventures If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets If you require RPL Kits with comprehensive benchmarking

ERF Checklist-FBPGRA3009 Implement a rice flour break process New Arrival Units of competency BSBOPS404 ImplementPlease contact us for more information!