Training and Assessment Strategy-SITSS00036 Customer Service Skill Set CPP Core units BSBSUS501 Develop workplace

Core units BSBSUS501 Develop workplace policy and procedures for sustainability BSBXCM501 Lead communication in the workplace ICPSUP4160 Manage quality in a production environment ICPSUP4600 Manage a safe work environment Elective units CUAANM302 Create 3D digital animations CUAANM303 Create 3D digital models CUAANM401 Create advanced 3D digital models CUACMP311 Implement copyright arrangements ICPPRN471 Set up for complex coating ICPPRN472 Produce complex coated product BSBCUS501 Manage quality customer service BSBDES601 Manage design realisation BSBLDR403 Lead team effectiveness BSBMGT402 Implement operational plan BSBMGT403 Implement continuous improvement BSBMGT517 Manage operational plan BSBMGT516 Facilitate continuous improvement BSBMGT608 Manage innovation and continuous improvement BSBMKG401 Profile the market BSBMKG413 Promote products and services If you require RPL Kits with comprehensive benchmarking

Core units CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 Buildings CPCCBC4002 Manage work health and safety in the building and construction workplace CPCCBC4007 Plan building or construction work CPCCBC4008 Supervise site communication and administration processes for building and construction projects CPCCBC4009 Apply legal requirements to building and construction projects CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4012 Read and interpret plans and specifications CPCCBC4014 Prepare simple building sketches and drawings CPCCBC4018 Apply site surveys and set-out procedures to building and construction projects CPCCBC4021 Minimise waste on the building and construction site CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9

engineering or related environment MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM16009 Research and analyse engineering information MEM16011 Communicate with individuals and small groups MEM16012 Interpret technical specifications and manuals MEM16014 Report technical information MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM03001 Perform manual production assembly MEM03002 Perform precision assembly MEM03003 Perform sheet and plate assembly MEM03004 Perform electronic/electrical assembly (production) MEM03005 Rework and repair (electrical/electronic production) MEM03006 Set assembly stations MEM04001 Operate melting furnaces MEM04002 Perform gravity die casting MEM04003 Operate pressure die casting machine MEM04004 Prepare and mix sand for metal moulding MEM04007 Pour molten metal MEM04008 Fettle and trim metal castings/forgings MEM04018 Perform general woodworking machine operations MEM04019 Perform refractory installation and repair MEM04024 Produce moulds and cores by hand MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM05002 Perform high reliability soldering and desoldering MEM05003 Perform soft soldering MEM05004 Perform routine oxy fuel gas welding MEM05005 Carry out mechanical cutting MEM05006 Perform brazing and/or silver soldering MEM05007 Perform manual heating and thermal cutting MEM05009 Perform automated thermal cutting MEM09010 Create 3-D models using computer-aided design system MEM05078 Apply welding principles MEM07016 Set and edit computer controlled machines and processes MEM12003 Perform precision mechanical measurement MEM12026 Perform advanced trade calculations in a manufacturing

operate and troubleshoot medium enterprise routers ICTNWK508 Install

Core units BSBPMG420 Apply project scope management techniques BSBPMG421 Apply project time management techniques BSBPMG422 Apply project quality management techniques Elective units BSBPMG423 Apply project cost management techniques Group A BSBPMG424 Apply project human resources management approaches Group A BSBPMG426 Apply project risk management techniques Group B BSBCRT411 Apply critical thinking to work practices Group B BSBPEF401 Manage personal health and wellbeing Group B BSBPEF402 Develop personal work priorities Group B If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-SITSS00036 Customer Service Skill Set CPP Core units BSBSUS501 Develop workplaceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.