Self-Study Guide-ICTSAS527 Manage client problems SHB Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXIND003 Organise personal work requirements SIRXPDK001 Advise on products and services SIRXRSK001 Identify and respond to security risks SIRXWHS002 Contribute to workplace health and safety Elective units SIRRFSA001 Handle food safely in a retail environment SIRRINV001 Receive and handle retail stock SIRRMER001 Produce visual merchandise displays SIRRMER002 Merchandise food products SIRXOSM001 Identify and review social media and online platforms for organisational use * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCMOM202 Operate tractors AHCMOM203 Operate basic machinery and equipment AHCMOM204 Undertake operational maintenance of machinery If you require RPL Kits with comprehensive benchmarking

report and rectify faults in data and voice installations UEEEC0074 Troubleshoot resonance circuits in an electronic apparatus UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers ICTICT214 Operate application software packages UEECD0011 Comply with scheduled and preventative maintenance program processes UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation UEECS0003 Assemble

Core units SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC034 Work effectively in a commercial kitchen SITHKOP009 Clean kitchen premises and equipment SITHPAT011 Produce cakes SITHPAT012 Produce specialised cakes SITHPAT013 Produce pastries SITHPAT014 Produce yeast-based bakery products SITHPAT015 Produce petits fours SITHPAT016 Produce desserts SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXINV006 Receive

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST5002 Identify and implement required process control for a food processing operation FBPFST5005 Examine the biochemical properties of food FBPFST5006 Apply food microbiological techniques and analysis FBPFST6001 Develop

Self-Study Guide-ICTSAS527 Manage client problems SHB Core units SIRXCEG001 Engage theOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the