Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Discount Units of competency AHCCFP301 Identify

Units of competency AHCCFP301 Identify the effects of climate change as a factor in land management AHCWRK209 Participate in environmentally sustainable work practices AHCWRK205 Participate in workplace communications AHCWRK204 Work effectively in the industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

Context and conditions of assessment

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain pipeline stations and equipment PMAOPS314 Operate and troubleshoot compressor systems PMAOPS223 Operate and monitor valve systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

Vocational Placement Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Discount Units of competency AHCCFP301 IdentifyA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.