Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units BSBTEC402 Design and

Core units BSBTEC402 Design and product complex spreadsheets FNSACC521 Provide financial and business performance information FNSACC522 Prepare tax documentation for individuals FNSACC523 Manage budgets and forecasts FNSACC524 Prepare financial reports for corporate entities FNSACC526 Implement and maintain internal control procedures FNSACC527 Provide management accounting information Elective units BSBLDR413 Lead effective workplace relationships FNSACC601 Prepare and administer tax documentation for legal entities FNSACC607 Evaluate business performance FNSFMK515 Comply with financial services regulation and industry codes of practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

install and test braking system kits AUMGTD001 Perform wheel alignment operations AUMGTG001 Install fixed and moveable glass components on vehicles AUMGTM001 Assemble vehicle components AURTTD004 Inspect and service suspension systems AURTTB004 Inspect and service air braking systems MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSS402080 Undertake root cause analysis If you require RPL Kits with comprehensive benchmarking

Core units CHCCDE003 Work within a community development framework CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCGRP002 Plan and conduct group activities CHCLEG001 Work legally and ethically CHCMHS001 Work with people with mental health issues CHCPRT001 Identify and respond to children and young people at risk CHCYTH001 Engage respectfully with young people CHCYTH002 Work effectively with young people in youth work context CHCYTH003 Support young people to create opportunities in their lives CHCYTH004 Respond to critical situations CHCYTH010 Provide services for young people appropriate to the needs and circumstances HLTWHS001 Participate in workplace health and safety Elective units CHCCCS009 Facilitate responsible behaviour CHCCCS016 Respond to client needs CHCCCS003 Increase the safety of individuals at risk of suicide CHCMHS007 Work effectively in trauma informed care * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINS302 Organise workplace information HLTAID011 Provide first aid BSBFIN302 Maintain financial records BSBOPS304 Deliver and monitor a service to customers CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSAW202 Recognise landforms and soil types AHCFAU302 Identify fauna in the field AHCWRK309 Apply environmentally sustainable work practices AHCBIO303 Apply biosecurity measures AHCCHM304 Transport and store chemicals * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-ICTSAS442 Provide first-level remote help desk support Skill Set Core units BSBTEC402 Design andOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the