Learning and Assessment Kit-BSBOPS404 Implement customer service strategies ELICOS Resources the identification and support of

the identification and support of learners’ Language

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP

Core units BSBWHS513 Lead WHS risk management BSBWHS515 Lead initial response to and investigate WHS incidents BSBWHS516 Contribute to developing

Enhanced Learning and Completion Rates

BSBSMB301 Investigate micro-business opportunities

Learning and Assessment Kit-BSBOPS404 Implement customer service strategies ELICOS Resources the identification and support ofOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to