Learner Resources-FBPSS00025 Cellar Operations Induction Skill Set SIR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessments are mapped to the Australian Core Skills Framework (ACSF) at levels suitable for postgraduate vocational learners (typically Level 4-5)

Units of competency BSBTEC101 Operate digital devices ICTICT211 Identify and use basic current industry specific technologies BSBOPS101 Use business resources FSKDIG002 Use digital technology for routine and simple workplace tasks * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMED002 Facilitate mediation CHCMED003 Consolidate and conclude mediation CHCMED001 Prepare for mediation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWRK401 Implement and monitor quality assurance procedures TLILIC0003 Licence to operate a forklift truck AHCWRK403 Supervise work routines and staff performance AHCWHS401 Maintain work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-FBPSS00025 Cellar Operations Induction Skill Set SIR aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all