Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set TAE Core units BSBITU307 Develop keyboarding

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

Core units BSBCMM401 Make a presentation BSBDES501 Implement design solutions BSBDES502 Establish

Core units BSBCRT311 Apply critical thinking skills in a team environment CUAIND311 Work effectively in the creative arts industry CUAWHS312 Apply work health and safety practices Elective units BSBFIN302 Maintain financial records BSBPEF301 Organise personal work priorities BSBSTR401 Promote innovation in team environments BSBOPS203 Deliver a service to customers CUAACD201 Develop drawing skills to communicate ideas BSBTWK301 Use inclusive work practices CUAPOS311 Edit video and audio content for social media CUAANM302 Create 3D digital animations If you require RPL Kits with comprehensive benchmarking

Core units ICTPMG802 Manage a telecommunications project ICTPMG804 Evaluate and use telecommunications management networks ICTSUS806 Lead applied research in ICT sustainability Elective units BSBINN801 Lead innovative thinking and practice ICTICT809 Facilitate business analysis ICTICT808 Direct the development of a knowledge management strategy for a business ICTTEN809 Analyse business specifications to produce technical solutions ICTTEN811 Evaluate and apply network security If you require RPL Kits with comprehensive benchmarking

ICTTEN312 Install telecommunications network equipment ICTTEN313 Work on and resolve recurrent network faults If you require RPL Kits with comprehensive benchmarking

Training and Assessment Strategy-SITSS00035 Customer Service Management Skill Set TAE Core units BSBITU307 Develop keyboardingYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.