Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Core units BSITXCOM005 Manage conflict

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Detailed assessor guides

configure and test network security Group D ICTPRG430 Apply introductory object-oriented language skills Group E ICTWEB431 Create and style simple markup language documents Group G ICTWEB432 Design website layouts Group G ICTWEB433 Confirm accessibility of websites Group G ICTWEB434 Transfer content to websites Group G ICTWEB443 Implement search engine optimisations Group G ICTWEB452 Create a markup language document Group G BSBWOR404 Develop work priorities ICTPRG434 Automate processes ICTSAD501 Model data objects ICTWEB430 Produce server-side script for dynamic web pages If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements BSBWRK411 Support employee and industrial relations procedures Elective units BSBADM405 Organise meetings BSBCMM401 Make a presentation BSBCUS402 Address customer needs BSBRES411 Analyse and present research information * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain indirect action powder-actuated power tools CPCCCM2002 Carry out hand excavation CPCCCM3001 Operate elevated work platforms up to 11 metres CPCCCM3005 Calculate costs of construction work CPCCOM1013 Plan and organise work If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Unit Core units BSITXCOM005 Manage conflictOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the