Session Plan-VU23531 Read and write complex transactional texts Certificate IV Units of competency BSBOPS404 Implement

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

and compliance obligations under ASQA Practice Guides

Units of competency SIRRMER001 Produce visual merchandise displays SIRRMER003 Coordinate visual merchandising activities SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXMKT001 Support marketing and promotional activities SIRXOSM003 Use social media and online tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

organise and facilitate learning in the workplace Elective units CHCLEG001 Work legally and ethically CHCMGT003 Lead the work team BSBHRM40 Support the recruitment

Units of competency CHCCOM001 Provide first point of contact CHCCCS030 Determine and respond to carer needs If you require RPL Kits with comprehensive benchmarking

Session Plan-VU23531 Read and write complex transactional texts Certificate IV Units of competency BSBOPS404 ImplementOur session plan support trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these