Self-Study Guide-VU21475 Give and respond to a wide range of oral presentations and instructions UEE aggressive or abusive customers SIRXPDK001

aggressive or abusive customers SIRXPDK001 Advise on products and services SITXFSA006 Participate in safe food handling practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCEDU005 Work with clients to identify financial literacy education needs CHCEDU006 Improve clients' fundamental financial literacy skills CHCEDU007 Provide group education on consumer credit and debt If you require RPL Kits with comprehensive benchmarking

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN211 Work effectively in a telecommunications network environment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTWOR308 Provide customer service to telecommunications customers Elective units BSBSUS201 Participate in environmentally sustainable work practices CPCCWHS2001 Apply WHS requirements

explosives and prohibited items AVIG0001 Work effectively in a transport security environment AVIO0007 Control access to and exit from a security sensitive area AVIO0008 Establish and maintain a sterile sensitive area Electives AVIF0015 Apply awareness of dangerous goods and hazardous substances in the transport security environment AVIO0006 Conduct vehicle search for access to security sensitive areas AVIO0011 Manage disruptive behaviour and unlawful interference within a transport security environment AVIO0004 Conduct frisk search of persons AVIO0005 Conduct screening using explosive trace detection AVIO0012 Manage the flow of items for screening by X-ray screening equipment AVIO0014 Screen articles by interpreting X-ray images CPPSEC3128 Conduct security screening using walk-through metal detection equipment CPPSEC3130 Conduct security screening using hand-held metal detectors CPPSEC3121 Control persons using empty hand techniques If you require RPL Kits with comprehensive benchmarking

maintain and test response equipment AHCNSY302 Receive and dispatch nursery products FWPCOT2255 Store materials FWPCOT2254 Maintain chainsaws If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-VU21475 Give and respond to a wide range of oral presentations and instructions UEE aggressive or abusive customers SIRXPDK001Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the