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Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use
Detailed assessor guides
The Trainer's Guide 2020
Formative assessments within the learner guide help VET trainers and teachers identify concepts that students are struggling to understand
Core Units CHCCOM002 Use communication to build relationships CHCDIV003 Manage and promote diversity CHCLEG001 Work legally and ethically CHCVOL003 Recruit
PowerPoint-CPCCCA3006 Erect roof trusses EAL Core units BSBCUE203 Conduct customerOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered
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