Self-Study Guide-SIRXCEG003 Build customer relationships and loyalty 22477VIC Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP002 Confirm physical health status HLTINF001 Comply with infection prevention and control policies and procedures HLTOUT001 Implement safe access and egress HLTOUT005 Assess and deliver standard clinical care HLTOUT010 Communicate in complex situations to support health HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units BSBLDR301 Support effective workplace relationships BSBMED301 Interpret and apply medical terminology appropriately CHCCCS020 Respond effectively to behaviours of concern CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTHPS008 Provide clinical mentoring in the work environment HLTWHS005 Conduct manual tasks safely CHCCCS007 Develop and implement service programs If you require RPL Kits with comprehensive benchmarking

Core units AHCBIO401 Plan and implement a biosecurity program AHCBUS408 Operate within a budget framework AHCWHS402 Maintain workplace health and safety processes AHCWRK404 Implement quality assurance procedures BSBLDR412 Communicate effectively as a workplace leader Electives AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG437 Schedule irrigations AHCBUS409 Participate in an e-business supply chain BSBMKG431 Assess marketing opportunities AHCPCM406 Develop a soil health and plant nutrition program AHCWRK409 Supervise work routines and staff performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

sauces and soups SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXWHS006 Identify hazards

Core units AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG506 Design irrigation systems AHCIRG507 Audit irrigation systems AHCIRG508 Design irrigation system maintenance and monitoring programs AHCIRG509 Develop an irrigation and drainage management plan AHCSOL402 Develop a soil use map for a property Elective units AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Units of competency AHCLSK307 Euthanase livestock AHCLSK331 Comply with industry animal welfare requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SIRXCEG003 Build customer relationships and loyalty 22477VIC Core units CHCDIV001 Work withOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the