Learner Guide-CPPREP5010 Manage customer service activities in the property industry SHB Units of competency MSMWHS110 Follow

Units of competency MSMWHS110 Follow emergency response procedures MSMWJ303 Operate a vacuum loading system MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget SITXCCS008 Develop and manage quality customer service practices SITXMGT001 Monitor work operations SITXCOM005 Manage conflict BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

machinery and equipment Group A AHCPMG412 Develop a pest management plan Group A AHCBUS407 Cost a project Group B AHCBUS408 Operate within a budget framework Group B AHCWRK401 Implement and monitor quality assurance procedures Group B AHCWRK402 Provide information on issues and policies Group B AHCWRK403 Supervise work routines and staff performances Group B BSBFIN401 Report on financial activity Group B BSBHRM415 Coordinate recruitment and onboarding Group B If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMPCI103 Demonstrate care and apply safe practices at work MSFGN2001 Make measurements and calculations MSFFP2001 Undertake a basic furniture making project MSFFP2002 Develop a career plan for the furnishing industry Elective units MEM16006A Organise and communicate information MEM16008A Interact with computing technology MSFFM2001 Use furniture making sector hand and power tools MSFFM2002 Assemble furnishing components MSFFM2003 Select and apply hardware MSFFP2003 Prepare surfaces MSMPCI101 Adapt to work in industry If you require RPL Kits with comprehensive benchmarking

ICTSAS308 Run standard diagnostic tests

Learner Guide-CPPREP5010 Manage customer service activities in the property industry SHB Units of competency MSMWHS110 FollowOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce