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aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units CHCDIV001 Work with diverse people HLTAID003 Provide first aid HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID005 Provide first aid in remote situations CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTAAP002 Confirm physical health status
procedures and programs to meet legislative requirements Elective Units AURAAA002 Determine retail rates for automotive products and services AURAKA002 Adapt work processes to new technologies in an automotive workplace AURALA001 Comply with legal aspects of a service and repair contract in an automotive workplace AURAMA003 Conduct information sessions in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)
Units of competency ICTCYS406 Respond to cyber security incidents ICTCYS402 Identify and confirm cyber security incidents ICTCYS403 Plan and implement information security strategies for an organisation If you require RPL Kits with comprehensive benchmarking
inspect and refit wheel hubs and associated brake components AURTTA017 Carry out vehicle safety inspections AURVTS004 Repair vehicle composite material components AURTTY001 Repair vehicle chassis
Self-Study Guide-CHCEDS045 Support student mathematics learning MSF aggressive or abusive customers SIRXECM002Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the
