Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 this book is an essential

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Employee Management and Customer Service in the Retail Industry ISBN:9780471723240 this book is an essentialPages: 208, Specialty: Management, Publisher: Wiley, Publication Year: 2005, Cover: Paperback, Dimensions: 188x231. 1x12. 7mm "Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression