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Author: Glen Clarke
You'll Get Better at It / Thomas H
Organized by domains of practice
compelling and full of insight
Holistic Health Made Simple is a very interesting amalgam of these three sound principles
The 10¢ Decision: How Small Change Pays Off Big Roxanne Jones Booth Author: Glen ClarkeWhat Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers. WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience. In this short, easy to read book, Guest shares the insights she
