Quality Improvement in European Public Services Rodney P. Carlisle and its call for an

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Quality Improvement in European Public Services Rodney P. Carlisle and its call for anSince the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but most of the material available on how to achieve quality is either set in private sector contexts or confined to a single country. This book is a pioneer in addressing the need for a focus on issues common to the public services which underpin Westem European societies. Quality improvement is portrayed in this book as