The Lost Art of Listening, Third Edition 3/e I. William Zartman The first modern biography of

The first modern biography of financial pioneer and philanthropist W

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For believers

offering a wealth of guidance

Using real world scenarios

The Lost Art of Listening, Third Edition 3/e I. William Zartman The first modern biography ofOne person talks; the other listens. Its so basic that we take it for granted. Unfortunately, most of us think of ourselves as better listeners than we actually are. Why do we so often fail to connect when speaking with family members, romantic partners, colleagues, or friends? How do emotional reactions get in the way of real communication? This thoughtful, witty, and empathic book has already helped over 125,000 readers break through conflicts and