That Doesn't Just Happen: How Excellence Accelerates Everything AUTH-3954306 Marc Gopin serves as the

Marc Gopin serves as the James H

Plus additional 4 bonus pages of different illustrations by the artist Christine Karron

From the pulpit to your kitchen table

filled the power vacuum caused by the fall of the Assyrians

Kathryn Massey's childhood was a grinding routine of auditions

That Doesn't Just Happen: How Excellence Accelerates Everything AUTH-3954306 Marc Gopin serves as theExcellence in Everything If service were a simple task, there wouldn't be so many scathing Yelp reviews or dissatisfied customers venting online, on their smartphones, or at the nearest restaurant or dry cleaners. Such pique has a cost: One survey found that 94 percent of respondents avoided a purchase after reading a negative online review. Eighty percent changed their mind about a recommended purchase because of a "thumbs down." Mike Kai has